We make every effort to ensure that you are delighted with your purchase.
However, if you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 30 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred. Please note: we don’t refund postage and packing costs unless we have made a mistake.
Exchanges are sent out free of any shipping charges, however the cost of sending your return back to us is your responsibility.
Please return the unworn garment to:
Unit 26F/1st Floor
Please include your packing slip that was sent with your order, clearly stating the reason for the return and whether you would like a refund or exchange. If you require an exchange, please let us know which item you would like instead.
If exchanging for a different product that is a higher price to the item that you are sending back, please include the extra cash in the form of a postal order, cheque (please make payable to "Honcho-SFX Ltd"), cash or enclose your credit card details. If paying the extra amount with Credit card - please ensure all these details are included:
- The type of card - i.e. visa, mastercard
- The 16 digit credit card number
- The start date (if applicable)
- Expiry Date
- Security code from the back of the card
- Credit Card billing address
- Name on the card
- Your shipping address (if different from your billing address)
If you would like to exchange for a different product that is less than the item you are sending back, we will refund the extra amount to the card that you paid with.
If you no longer have your packing slip, please just include a note with the above information making sure to also include your delivery address, order number, e-mail address and phone number.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a secure delivery service that insures you for the value of the goods and that has a tracking facility for you peace of mind.
We cannot be held responsible for parcels lost on return to us. We will send out your exchange or process your refund upon receipt of the return - please allow up to 14 working days.
Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave, deodorant or makeup which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
In the unlikely event that you should receive damaged/faulty goods, please contact us and we will arrange an immediate replacement. Please return the faulty item back to us at the above address.
Any questions, please contact us or telephone 0161 480 8045 (441614808045 for International Calls).